Thank you for shopping at hotShotspirit.shop! We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a hassle-free returns policy to ensure your peace of mind.
1. Returns Eligibility:
– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
– Items that have been used or damaged by the customer will not be eligible for return.
– Certain items, such as perishable goods, gift cards, and downloadable products are not eligible for return.
2. Returns Process:
– To initiate a return, please contact our customer support team within 14 days of receiving your order. They will provide you with a return authorization (RA) number and detailed instructions on how to proceed.
– Please clearly mark the RA number on the outside of the package when returning the item.
– Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturer defect or an error made by our team.
3. Refunds:
– Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
– If approved, your refund will be processed within 10 business days. The refund will be issued to the original payment method used for the purchase.
– Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment provider.
4. Exchanges:
– If you wish to exchange your item for a different size, color, or product, please contact our customer support team. They will assist you in processing the exchange based on availability.
5. Damaged or Defective Items:
– If you received a damaged or defective item, please contact our customer support team within 48 hours of receiving your order. We will arrange for a replacement or refund, depending on the circumstances.
Please note that hotShotspirit.shop reserves the right to refuse any returns if the above policy is not followed or if the items returned are not in accordance with our eligibility criteria.
For any additional questions or concerns regarding our returns policy, please contact our customer support team at +17014134062 or [email protected].
Thank you for choosing hotShotspirit.shop. We appreciate your business and strive to provide you with a seamless shopping experience.